Refund policy

Return & Refund Policy

Every item at Shop Universe Approved is made to order especially for you. Because each piece is printed on demand, we're unable to accept returns or exchanges for reasons like a change of mind, an ordered size not fitting, or an accidental order. Please review the size chart on each product page before purchasing.

Need to cancel or change an order? Contact us as soon as possible after ordering. We may be able to cancel or adjust your order if it hasn't yet entered production, but once production begins, we're unable to make changes.

Because each design is printed directly onto the garment, small variations in print placement (0.5" tolerance) are a normal part of the made-to-order process and aren't considered defects.

That said, we stand behind the quality of our products. If your order arrives damaged, defective, misprinted, or you received the wrong item, we'll make it right.

To request a replacement or refund:

• Contact us at hello@ShopUniverseApproved.com within 15 days of delivery.
• Include your order number and clear photos of the issue (the item and the shipping packaging if relevant).

Once we review and approve your claim, we'll send a free replacement or issue a refund to your original payment method — your choice. Approved refunds are processed within 5–10 business days; your bank or card issuer may take additional time to post it.

Lost or stuck in transit: If tracking shows no movement or lost, reach out and we'll work with the carrier to investigate. Resolutions vary depending on what the carrier finds.

Wrong or incomplete address: We print and ship to the address exactly as entered at checkout, so please double-check it. If a package is undeliverable or returned due to an incorrect, incomplete, or unclaimed address, any reprint or reshipment will incur an additional charge, or we can issue a partial refund. Please contact us promptly and we'll walk you through the options.