Refund policy

Return & Refund Policy

Every item at Shop Universe Approved is made to order especially for you. Because each piece is printed on demand, we're unable to accept returns or exchanges for reasons like a change of mind, an ordered size not fitting, or an accidental order. Please review the size chart on each product page before purchasing.

That said, we stand behind the quality of our products. If your order arrives damaged, defective, misprinted, or you received the wrong item, we'll make it right.

To request a replacement or refund:

• Contact us at hello@ShopUniverseApproved.com within 15 days of delivery.
• Include your order number and clear photos of the issue (the item, and the shipping packaging if relevant).

Once we review and approve your claim, we'll send a free replacement or issue a refund to your original payment method — your choice. You won't be asked to ship the original item back. Approved refunds are processed within 5–10 business days; your bank or card issuer may take additional time to post it.

Lost or stuck in transit: If tracking shows no movement, or your package is marked delivered but hasn't arrived, reach out and we'll work with the carrier to resolve it.

Wrong or incomplete address: We print the address exactly as entered at checkout. If a package is returned to us due to an incorrect or incomplete address, we'll reship it once the correct address is provided (a reshipment cost may apply).